Our IT Support Service

We offer an all inclusive computer and network support service called PC Care Plan.  This plan is a combination of both on-site and remote support for your business.  Think of it as us becoming your IT department – you get access to skilled, experienced specialists at a competitive cost.

Does my company need PC Care Plan?

• Does your business spend too much money or time on IT support?
  
  
• Could better IT improve the efficiency of your business?
  
  
• Would you like someone else to look after your IT problems so you can focus on business growth?
  
  
• Would you like to have someone with the right skills to depend on – at affordable rates?
  
  
• Would you prefer to pay a fixed cost for IT support?

Whats Included

• Unlimited on-site support
• Unlimited telephone support
• Next day or same day response times
• Service pack installations
• Anti-virus updates
• Hardware support
• Support for Microsoft Office, Sage and more
• Disaster recovery planning
• Backup strategies
• Network support
• Server and PC support
• Printer support

Plus the customer benefits from:

• Receiving first class remote support
• Having calls handled by our specialists - not by a call centre
• A free systems audit
  
  

Looking for anything that is not mentioned?  We can tailor our package – just call our team and we can discuss your needs and how we can adapt to these..

Falkirk Computer shop is the retail division of e-telegence.com