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Our IT Support Service
We provide an all inclusive computer and network support service called "PC CARE PLAN", with a combination of on-site and remote support. In simple terms we become your " IT Department
Does my company need PC Care Plan?
Does your business spend too much money or time on IT support?
Could your business run more efficiently with better use of IT?
Would you rather be growing your business than solving IT problems?
Would you like someone with the right skills and affordable rates to call on?
Would you prefer to pay a fixed monthly cost for your IT support?
Whats Included
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Un-limited on-site support
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Un-limited telephone support
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Next day or Same Day Response times
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Service pack installations
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Anti Virus Updates
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Hardware & Support
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Support for word, excel, access, sage etc.
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Disaster recovery planning
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Backup strategies
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Network support
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Server & PC support
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Remote support
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Calls handled by engineers not by a call centre
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Free systems audit
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Printer Support
FREE On-site survey
As part of the sales process we offer a free on-site survey, to establish just what level of support you require and to establish an action plan that provides the maximum bang for your buck.
Volume pricing
Got more than five pc’s, our pre sales specialists will be able to build a PC Care Plan that is tailored to your companies exact requirements.
Fixed Cost IT Support
Level of Cover |
Type Of Equipment |
Cost per Month / per Machine |
Standard
Next Day Response |
Standard PC |
£20 + Vat |
Essential
4 hour response |
Standard PC |
£35 + Vat |
Standard
Next Day Response |
Windows Server / Netware Server |
£75 + Vat |
Essential
4 hour response |
Windows Server / Netware Server |
£150 + Vat |
Our on-site computer support service is availble to customers in Falkirk, Stirling, Glasgow, Edinburgh, Livingston, Bathgate, Dundee and Perth and surrounding areas in central scotland.
Falkirk Computer shop is the retail division of e-telegence.com |